Cookie Banner Not Showing — What Should You Do?

If the cookie banner is not displaying on your website, it could result in cookies being used without user consent, which may violate data protection laws like the PDPA.

There are several common causes and solutions:

Case 1: Cookie banner is called before the cwc.js script is fully loaded

How to fix:

• Ensure that the cwc.js script is fully loaded before calling https://cookiecdn.com/configs/:token

• Make sure the banner is not being loaded through tools like Cloudflare Rocket Loader, WP Rocket, or similar services that may delay or alter script loading

Case 2: User previously gave consent but the banner does not retain the consent state

How to fix:

• Verify that the cookie banner’s domain matches your website domain exactly.

Mismatched domains could prevent the system from properly storing or reusing the consent data, causing the banner to reappear or not function correctly.